Welcome to Brownfield Action 2.1 Online Help. 

Troubleshooting Common Problems (last updated 9.28.02)

I can't log in.
Make sure you are entering the correct name and password as when you filled out the contract. Then make sure your Internet connection is working. To test this, try accessing a website. If the problem persists, try restarting your computer or use a different machine.

On newer systems using Windows 2000 and Windows XP, you may have trouble typing in your company name and password into the login fields if your name or password contains the following characters: j, k, q, or z. You may also have trouble if your company name or password has several capital letters. Contact ryan@columbia.edu and he will change your name and password or create a new company for you to a avoid this bug.

I am getting SCRIPT ERROR. CONTINUE?
If SCRIPT ERROR occurs, click YES on the error message box and you should be able to continue normally. You may have to click YES more than once. If the problem persists, try logging out and logging back in and/or restarting your computer. Report the problem to your instructor and be sure to include where in Brownfield error took place.

Graphics appear choppy or are missing, objects are moving slowly or the machine is freezing.
Most likely the machine memory is low. To remedy this, close any other open applications (such as your Internet browser). If the problem persists, logout, restart the computer, then try again. If the problem still persists, use another machine with more memory and report the problem to your instructor.

The program won't show the movies and/or it is asking for Quicktime.
Quicktime is required for installation of Brownfield Action to take place, so most likely you either have an old version or it has been installed incorrectly. Quit Brownfield and visit http://www.apple.com/quicktime and download the most recent version of the free player or insert your Brownfield Action 2.1 cd rom, open the Windows or Mac folder depending on your machine, and doubleclick on the Quicktime Installer.

I'm having trouble printing.
Check your printer settings to ensure your printer is working normally. As a test, try printing a simple text document from your computer. If the printer is working normally, then most likely your machine does not have enough memory to print. If this is the case, then most likely you will have trouble printing the longer documents. Try closing any other open applications and/or restarting your computer. If the problem persists, use another machine with more memory to print and report the problem to your instructor.

The program quits by itself or I'm getting error messages not listed above.
Logout and log back in and/or try restarting the computer. If the problem persists, write down the error message and pass it on to your instructor. Brownfield takes over my entire screen and I don't know how to quit. At any point, you can quit the program by pressing CRTL-Q or ESC (Windows) or Apple-Q or ESC (Mac). If possible increase your screen resolution to 1024 x 768.

In an emergency if your instructor is not available…
Email ryan@columbia.edu and describe your problem in detail.

View/Download the most recent manual  last update 8.15.2001

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