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Select a topic below for help and information.
You will need to use a
computer with Internet access to complete this seminar. We recommend the
following minimum configurations:
For IBM-Compatible PC
Windows 95, 98, 2000 or NT
64 MB of RAM (128 recommended)
Monitor: 800x600 resolution recommended
Connection: Internet service and 56K modem minimum
Browser: Internet Explorer 4.x or above (I.E. 5 strongly recommended) or
Netscape 4 or above. Netscape 6 is not recommended. Click here for more information.
Sound Card (if you can hear audio you have a sound card)
Plug-ins: RealPlayer 7 or later; Flash Player 5 or later
For
Macintosh
MAC OS 8 or higher
64 MB of RAM (128 recommended)
Monitor: 800x600 resolution recommended
Connection: Internet service and 56K modem minimum
Browser: Internet Explorer 4.x or above (I.E. 5 strongly recommended) or
Netscape 4 or above. Netscape 6 is not recommended. Click here for more information.
Sound Card (if you can hear audio you have a sound card)
Plug-ins: RealPlayer 7 or later; Flash Player 4 or later
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Columbia Interactive is a unit of Columbia Digital Knowledge Ventures LLC (Columbia
DKV). Columbia DKV is a wholly owned subsidiary of Columbia University.
Columbia DKV is committed to protecting the privacy and security of the users
of our sites. This privacy policy describes our practices regarding: (1) what
personally identifiable information of yours is collected from you; (2) who
is collecting the information; (3) how the information is used; (4) with whom
the information may be shared; (5) your choices regarding the collection and
use of the information; and (6) the security procedures we use to protect the
loss, misuse or alteration of information under Columbia Interactive's
control.
Please read this privacy policy carefully. We may
change it from time to time to address new issues and reflect changes on our
sites, and as the need arises. All changes to this privacy policy will be
posted here. Please refer to this privacy policy regularly.
If you have any questions or concerns about this
privacy policy, please send us an e-mail at help@ci.columbia.edu
Scope
of Privacy Policy
This privacy policy applies to your use of all of
the sites and services operated by Columbia DKV including Columbia
Interactive and any other site that Columbia DKV may operate in the future
(collectively, the "Columbia DKV Sites"). Unless otherwise stated,
all references to the Columbia DKV Sites in this privacy policy include all
such sites. Except as specifically described below, this privacy policy DOES
NOT apply to your use of any other site owned by Columbia University or other
Columbia affiliated sites or unaffiliated third-party sites to which any of
the Columbia DKV Sites link. We encourage you to review the privacy policies
of any such sites before you reveal personally identifiable information to
them while visiting their sites, or by obtaining any products or services
from them.
Information
Collection and Use
General Policy: Columbia DKV is the sole owner of
the information collected on the Columbia DKV Sites. Columbia DKV will not
sell, share, rent or otherwise disclose personally identifiable information
collected on the Columbia Interactive Sites except to affiliates.
Columbia Interactive collects and uses certain
personally identifiable information that is necessary to facilitate your use
of the Columbia Interactive Sites. Columbia Interactive may also ask you to
submit additional information about yourself, and may use the required and
additional information for its own and third parties' marketing and
promotional purposes. For example, Columbia Interactive may send you e-mails
to introduce new content, products or services that we think might be of
interest to you. As explained below, you may choose not to submit information
that is not necessary to facilitate your use of the Columbia Interactive
Sites. You also may "opt-out" of allowing Columbia Interactive to
use your personally identifiable information for its own marketing or promotional
purposes and those of its affiliates.
Registration
To use certain interactive features of the
Columbia Interactive Sites, users must first register. During registration
you are required to provide certain contact information, such as a user name,
password and e-mail address. This information may be used to contact you
about the services on the Columbia Interactive Sites in which you express an
interest. It may be used to notify you about changes to the Columbia
Interactive Sites' Terms and Conditions of Use and this Privacy Policy, and
it may be used to contact you if it appears you are having difficulty using
services offered by the Columbia Interactive Sites.
Enrollment
We collect information from users on our
enrollment forms for E-Seminar offerings. We may require users to provide
contact information (such as names and addresses), financial information
(such as credit card numbers) and additional information. This information is
used for billing purposes, to fulfill orders, to handle customer service inquiries,
and for E-Seminar review and evaluation purposes. and may be shared with
third parties who may follow up with course enrollees for course evaluation
purposes. If we have trouble processing an enrollment, or you contact us
about an enrollment, we may use this contact information to reach you.
Interactive
Features
If you offer personal information online on the
Columbia Interactive Sites through any interactive feature, such as a forum,
message board, chat room, annotation feature, or similar service, third
parties will have access to, and may collect and use, that information.
Although Columbia Interactive strives to protect its users' privacy, Columbia
Interactive cannot guarantee the security of information you post through
these interactive features. You disclose such information at your own risk.
Persons under 13 may not contribute to any
interactive feature on the Columbia Interactive Sites.
Communications With Columbia Interactive
If you send us an e-mail with questions or
comments to our e-mail address, help@ci.columbia.edu , we may use your
personal information to respond to your questions or comments. We may also
share your information with a third party we designate to assist with our
response. We may file your comments for future reference, or we may discard
the information after we have reviewed it.
Surveys
The Columbia Interactive Sites may request
information from users through surveys. Participation is voluntary, and users
may choose whether to disclose this information. Information requested may
include contact, demographic or other information. Survey information may be
used to monitor or improve the use and satisfaction of this site. The
information may also be used for marketing and promotional purposes, and to
notify you of new content related to your interests. Contact information may
be used to notify users of survey results.
Cookies
A cookie is a piece of data stored on a user's
own hard drive containing information about the user. Columbia Interactive
may employ cookies to recognize you and your access privileges on the
Columbia Interactive Sites. These cookies keep track of user names and
passwords, and personalize the Columbia Interactive Sites for users. You can
set your browser to notify you when you receive cookies, and you may decline
to accept them. If you choose not to accept cookies from the Columbia
Interactive Sites, some parts may function less efficiently.
Log
Files
We use IP addresses to Log Files: to analyze
trends, administer the sites, track users' movements, and gather broad
demographic information for aggregate use. IP addresses are not linked to
personally identifiable information.
Sharing of Aggregate Information: We may share
aggregated demographic information with third parties. Aggregate information
is not linked to any personal information that can identify any individual
person.
Choice/Opt-out
We give you the opportunity to
"opt-out" of having your personally identifiable information used
by Columbia Interactive for purposes not directly related to your use of the
Columbia Interactive Sites. Persons who register for the Columbia Interactive
Sites, or who buy a service from or through the Columbia Interactive Sites,
but do not want to receive any marketing or promotional materials from
Columbia Interactive, or do not want Columbia Interactive to share personally
identifiable information with its affiliates for purposes unrelated to a
particular transaction for which such information may be necessary, can so notify
us.
You may, at any time, opt-out of such uses by
Columbia Interactive that are not directly related to your use of the
Columbia Interactive Sites by checking the E-mail Communications Preferences
box on the registration page, or by sending us an e-mail at help@ci.columbia.edu .
Security
Protecting your privacy and your information is a
top priority. We have taken careful measures to secure both your information and
our physical premises. For example, we exercise great care in providing
secure transmission of your information from your computer to our servers.
Our secure server software encrypts information before transmitting it,
ensuring that all Internet transactions remain private (unless sent by an
unsecured means, such as e-mail).
Exceptions
In certain circumstances, and as exceptions to
this privacy policy, we will, without notice to you, release specific
information about you or your account to comply with any valid legal process
such as a search warrant, subpoena, statute or court order, or in other
special cases, such as, for example, an attempted breach of the security of
the Columbia Interactive Sites, or a physical threat to you or others.
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Software
Q. Can I use Netscape 6.x to take the e-seminar?
A. We don't recommend it. Netscape 6 represents a major departure from
previous Netscape browsers. As such, the web pages may not display as
intended. These problems should not occur with earlier versions.
Click here to download Netscape Navigator 4.x for Macintosh or Windows.
Q. I got
a message saying my cookies are disabled. What does this mean?
A. This
seminar uses your browser's "cookie" function to set and remember
your video preferences. We do not use cookies to gather personal information
of any kind. If your cookies are disabled, we cannot set your video
preferences and you will see low-bandwidth video by default when you play a
video clip. If you wish to enable your cookies, follow the instructions for
your browser below:
Netscape Navigator/Communicator
1.
Select "Preferences" from the Edit menu.
2. Click "Advanced" in the
"Category" portion of the window.
3. Under the "Cookies" area, click
either "Accept all cookies," or "Accept only cookies that get
sent back to the originating server."
4. Click "OK."
Internet Explorer 4.x for Windows
1. Select "Internet Options" from the View menu.
2. Click the "Advanced" tab, then
scroll down to "Security."
3. Click "Always accept cookies."
4. Click "OK."
Internet Explorer 5.x for Windows
1. Select "Internet Options" from the Tools menu.
2. Select the Security tab, then click the
"Custom Level" button.
3. Locate the "Cookies" section, then
select "Enable" for both Cookies options.
Internet Explorer 4.x and 5.x for Macintosh
1.
Select "Preferences" from the Edit menu.
2. Click on "Receiving files" in the
left side of the window that pops up, and click on "Cookies" in the
menu that appears underneath "Receiving files."
3. On the right side of the window, next to "When
receiving cookies," make sure that either "Never ask," "Ask
for each site," or "Ask for each cookie" is selected.
4. Click "OK."
Q. When I click a popup window, I get a message that says
JavaScript error. What am I doing wrong?
A. Make
sure that you are using one of the required browsers for this seminar:
Netscape Navigator 4.x or above OR Internet Explorer 4.x or above. If you are
still getting this message, make sure JavaScript is enabled by checking the
Preferences in the Tools menu (Internet Explorer) or Edit menu (Netscape).
Q. How
do I download Internet Explorer 4.x/5.x? (PC/Mac)
A. Just
go to the link below, click on it and follow the simple download
instructions.
Download now .
Q. I downloaded
Internet Explorer 4.x/5.x, but now I can't find my Internet Explorer 3.x.
Where did it go? (PC)
A. When
you downloaded Internet Explorer 4.x/5.x, it replaced version 3.x.
Q.
How do I download Netscape Navigator 4.x? (PC/Mac)
A. Just
go to the link below, click on it and follow the simple download
instructions.
Download
now .
Q.
How do I download the Macromedia Flash Player and why do I need it? (PC/Mac)
A. To
view some of the interactive elements in the seminar, you will need the
Macromedia Flash Player, version 5. To download, just go to the link below,
click on it and follow the simple download instructions.
Download now
Q.
Should I download Netscape Communicator or Netscape Navigator? What's the difference?
A. Netscape
Navigator 4.x consists of the browser only. That's all you need for the
seminar. However, Communicator/Netscape 6.x is a communications package
which, in addition to the browser, includes things like email, conferencing,
and rudimentary page-building tools. If you choose to use
Communicator/Netscape 6.x, keep in mind that its default installation requires
quite a bit more memory and disk space. This means that performance probably
will be a tad more sluggish. Navigator is quicker. But, since the standalone
Navigator 4.x doesn't include any email functionality, you can't use the
handy "mail-to" links on Web pages.
Q. How do I view video in the seminar?
A. In
order to view video you will need the free Real Player Basic Video plug-in,
version 7 or higher. To get the plug-in, click on the link below, and look in
the fine print for the "Real Player Basic" link. Click on the link
and follow the downloading instructions. Long download times (up to 1/2 hour)
may be expected on a 56K modem.
It
is not necessary or recommended that you purchase the "Real Player
Plus" plug-in that is featured on the Real player site.
Download
now .
Q. I clicked on "Read Excerpt" but I was not able to download anything. Why?
A.
Some e-seminar excerpts are PDF ('portable document format') files that require
the free Adobe Acrobat Reader plug-in.
Download
now .
Q. I
use AOL. Is there any way I can take the seminar?
A.
Yes.
If you use AOL, you will need to use Netscape Navigator or Internet Explorer,
not AOL's default, internal browser. After logging on to AOL, open Netscape
Navigator or Internet Explorer in order to use the seminar. You may need to
contact AOL to configure Netscape Navigator or Internet Explorer to work with
AOL's propriety software. Both Netscape and Explorer are free to download and
use. In this scenario, you are connecting to the Internet with AOL's network
but using Netscape Navigator or Internet Explorer to surf the seminar. You
may prefer to use Internet Explorer 4.x/5.x because AOL's browser has the
same look and feel. Just make sure you're still logged on to AOL. Do not log
off when using Netscape Navigator or Internet Explorer.
Q. I
just left the seminar to go to a link you recommended I visit. How do I get
back to the seminar?
A. In
the top left corner of the browser window, you will see a link that says
"Return to Seminar". Clicking on this link will take you back to
where you left off.
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Hardware
Q. How
do I listen to sound in my browser?
A.
First of all, make sure the volume of your computer is turned on. If it is
and you can't hear anything, make sure you have a soundcard and speakers. If
you have a Mac, they're both built-in, but if you have a PC check your
computer's documentation. Almost any computer built in the past five years
has a sound card. If your machine has a soundcard but no speakers you can use
a set of headphones from a Walkman or portable CD player—if your computer has
a headphone plug-in port. You can find that port on your monitor or the back
of your CPU. Note: The headphone jack near CD-ROM drives only works for audio
CDs.
Q. I
just tried playing the video sample, but I got some strange colors in my
monitor and browser window. What happened?
A. Your
display adapter may only be capable of rendering 256 colors, or-more
likely-your display's control panel is set to 256 colors. If that is the
case, set your display's control panel to thousands/millions of colors
(Mac-select "Monitors" or "Monitors & Sound") or high
color/16 bit (PC-select "Display" or right-click on the desktop and
choose "Properties") to correct the problem. You'll need to quit
and relaunch your browser to reset the colors. If your video hardware is not
capable of displaying more than 256 colors at your chosen resolution, the
video will still work, but it may be oddly colored and/or look slightly
fragmented.
Q. My
computer is downloading the seminar pages very slowly. Why?
A. Downloading
files and viewing pages mostly depends on your modem's connection speed. You
might want to try logging in when fewer people are online-such as late at
night or early in the morning. Also, faster computers will be able to display
and run applications quicker. If your machine seems to be having problems or
you experience delays running Netscape Navigator 4.x, you may want to
download Internet Explorer 4.x/5.x. As a general rule, Internet Explorer is
less memory-intensive than Netscape Navigator. This way, you will still be
able to take the seminar and make it a more enjoyable experience, too.
Q. I
don't know what my system configuration is. Can you help me?
A. There is really no way for us to tell you with any certainty what
your system set-up is over the phone or by email. Your best bet is to check
your computer's documentation or ask someone who is technically savvy to look
at your computer.
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If you have further questions, please email help@ci.columbia.edu
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