Viewing video
In order to view video you will need the free RealPlayer plug-in, version 7 or higher. To get the plug-in, download now, and look in the fine print for the "Free RealOne Player" link. Click on the link and follow the downloading instructions. Long download times (up to a half-hour) may be expected on a 56K modem.
It is not necessary or recommended that you purchase the premium versions of the RealPlayer plug-in that are featured on the RealPlayer site.
For more information please see Using the Real Player.
Video bandwidth options
We offer video with SureStream which will adjust to the speed of your connection. Over a 56K modem you may experience delays in the video image.
If you do have a high-speed connection (Cable, DSL, T1) and you still have problems playing video, it's possible that your RealPlayer preferences are set for a lower speed connection.
To easily change your settings, follow these steps:
RealOne Player
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Launch the RealPlayer application.
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From the menu, select "Tools" and then select "Preferences."
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In the "Category" window, select the "Connection" tab.
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From the pull-down menu titled "Normal Bandwidth," select the type of connection you are using.
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Click "OK."
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Close the RealPlayer application and try replaying the video in the MSE.
Previous RealPlayer applications
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Open the RealPlayer application.
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From the menu, select "View," and then select "Preferences."
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In the "Preferences" window, select the "Connection" tab.
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From the pull-down menu titled "Normal Bandwidth," select the type of connection you are using.
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Click "OK."
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Close the RealPlayer application and try replaying the video in the MSE.
Note: Some factors that cause video and audio instability are not related to connection speed settings (e.g., high traffic over the internet may cause "congestion" and decreased connection speed).
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Plug-in error messages
If you cannot view a video, slide show, interactive, or PDF, you will receive a plug-in error. You will need to download the appropriate plug-in. Please select one of these options to be taken to more detailed help information: RealPlayer Video
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Making a page load faster
Downloading files and viewing pages mostly depends on your modem's connection speed. You might want to try logging on when fewer people are online—such as late at night or early in the morning. Also, faster computers will be able to display and run applications quicker. If your machine seems to be having problems or you experience delays running Netscape Navigator 4.x, you may want to download Internet Explorer 5.x/6.x (PC) or 5.x (Mac). As a general rule, Internet Explorer is less memory-intensive than Netscape Navigator.
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JavaScript error messages
First, make sure that you are using one of the required browsers for this MSE.
For PC: Netscape Navigator 4 or above OR Internet Explorer 4 or above. For Macintosh: Netscape Navigator 4.7 or above OR Internet Explorer 5 or above. Second, make sure JavaScript is enabled.
With Internet Explorer, look in "Internet Options–Security" in the "Tools" menu and use the "Custom Level" option to enable active scripting.
With Netscape, look in "Preferences" in the "Edit" Menu and use the "Advanced" option to enable JavaScript.
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Broken link or site not found
While we make an effort to keep links to external sites up-to-date, they may change without our knowledge—or be temporarily offline. If you encounter a problem linking to an external site, please e-mail ccnmtl-mse_mc@columbia.edu with the name of the MSE and a description of the page with the broken link.
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RealOne login prompt
The most recent version of RealPlayer is equipped with its own browser which requires your user ID and password to play certain audio and video files. You may either enter your MSE user ID and password each time or disable the RealOne browser by following these directions to change your preferences:
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Start the RealOne Player.
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In the "Media Browser" window, select the menu "Tools" and the "Preferences" option.
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Set "On Startup Display" pull-down menu to "Player only (no Media Browser)."
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Select "OK."
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System requirements
For Windows 98 or later.
64 MB of RAM (128 or higher recommended)
Monitor: 800x600 pixel resolution recommended
Connection: Internet service and 56K modem minimum (this MSE is better viewed with a broadband connection.)
Browser: Internet Explorer 5 or above or Netscape 7 or above. Netscape 6 is not recommended, click here for more information.
Sound Card (if you can hear audio you have a sound card)
Plug-ins: RealPlayer 7 or later, Macromedia Flash Player 5 or later, Adobe Acrobat Reader 5 or later
For Macintosh
MAC OS 8.6 or higher
64 MB of RAM (128 or higher recommended)
Monitor: 800x600 pixels resolution recommended
Connection: Internet service and 56K modem minimum
Browser: Internet Explorer 5.1 or above or Netscape 7 or above. Netscape 6 is not recommended, click here for more information.
Plug-ins: RealPlayer 7 or later, Macromedia Flash Player 5 or later, Adobe Acrobat Reader 5 or later
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Using Netscape
The Netscape browser is free. Download the latest version of Netscape and follow the simple download instructions.
We don't recommend Netscape 6 as it represents a major departure from previous Netscape browsers. As such, the web pages may not display as intended. These problems should not occur with earlier (e.g., Netscape 4.7) or later versions (e.g., Netscape 7).
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Using Internet Explorer
The Internet Explorer browser is free. Download Internet Explorer 5.x/6.x (PC) or 5.x (Mac) and follow the simple download instructions. PC users, please be aware that if you have a previous version of Internet Explorer, it will be overwritten when you download a later version.
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Using Mac OS
This MSE will work fine in Mac OS X or Mac OS 9.
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Contact Information
Contact CCNMTL
Please direct your comments, questions and suggestions to: ccnmtl-mse_mc@columbia.edu
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