Sections

Title Page
Introduction
History of Success
Calm Before Storm
Enter the Web
Facing the Future
One Step Forward, Two Steps Back
Room with a (Disturbing) View
Pinpointing the Problem
Taking Action
A Fresh Look From The Outside
What's the Blueprint?
The Prometheus Priorities

Download this case as a PDF

Legend for process map

Biographies

Mark E. Aldam
Mary Fran Gleason
George Hearst
Patti Myers
Rex Smith
Mike Spain

System menu